What If Goods Get Damaged During Shifting?

Before signing the lorry receipt / POD (Proof of Delivery), do a FULL inspection of every item. Open boxes if needed. Once you sign without noting damage, your claim becomes extremely weak.

Take photos and video of every damaged item — show both the item and the packaging. Write the damage description on the delivery receipt itself: "Received with damage: dining table leg broken, TV screen cracked" — make the driver sign this.

Contact the company (in writing — WhatsApp message is valid) within 24–48 hours of delivery. State the damage clearly with photos. Keep all communication in writing — no verbal conversations.

Contact the insurance company (number on your policy document). Submit: photos of damage, lorry receipt, insurance policy number, list of damaged items with estimated value. Most transit claims settle in 2–4 weeks.

If no resolution in 15 days, send a legal notice via email/WhatsApp + registered post. State the damage amount and demand payment within 15 days. Most companies settle at this stage.

File complaint at consumerhelpline.gov.in or District Consumer Forum. No lawyer needed for claims under ₹1 lakh. Movers are service providers — you have full consumer rights under Consumer Protection Act 2019.

With Transit Insurance

• Claim settled in 2–4 weeks
• Clear process, insurer handles negotiation
• Covers accidental + weather damage
• Cost: ₹200–1,500 depending on declared value

Without Insurance

• Depends on company's goodwill
• Usually offered 10–30% of damage value
• Consumer court takes 2–6 months
• Difficult to prove liability without insurance