Terms and Conditions

Updated: 21 October 2026

These are the Packers and Movers from Bangalore terms and conditions for using this website and for household, office, car and bike moves we handle within Bengaluru and from Bengaluru to other cities. They explain what you can expect from us, what we need from you, and how changes or problems get sorted out.

1. How these terms apply

This page sets out general terms. The details of your job are written in a separate booking record, and where the two differ, the booking record applies to that move.

Nothing here reduces rights you have under applicable Indian law, including the Consumer Protection Act, 2019 where you qualify as a consumer. Some business purchases are treated differently in law, so for office and commercial moves the agreed contract matters even more.

2. Estimates, surveys and when a move is booked

Figures on our charges guides or calculators are indicative, not an offer for your exact move. A proper estimate depends on the item list, floors and access at both ends, distance, shared or dedicated vehicle, and extra services. We may suggest a physical or video survey first.

Ask us to confirm acceptance of your move, the date, availability and scope separately from your initial enquiry. Keep the accepted quotation and confirmation together, including any advance requirement. Do not assume a date or vehicle is reserved from an enquiry or calculator result alone.

Before you pay: what your booking record should show

If anything is missing or unclear, ask us to add it before you pay.

3. What a service includes, and what it does not

These are separate pieces of work, included only where your booking says so:

• Transport of goods or vehicles between the two addresses.
• Packing and materials for the items listed.
• Loading and unloading within the access described in your booking.
• Dismantling and reassembly of furniture like beds and wardrobes. Wall-fixed or modular units may need a carpenter.
• Appliance technician work such as AC installation, gas, plumbing, electrical points or TV mounting. This is specialist work and may be done by a separate technician.
• Storage and rehandling are arranged under a separate agreement (see section 9).
• Transit cover is optional and works under its own policy terms (see section 11).

4. Your goods, ownership and preparation

Please give us a complete item list; items added on the day can change the vehicle, crew effort and price. By booking, you confirm you own the goods or are authorised to move them.

Keep cash, jewellery, passports, important documents and laptops with you, not in the load, and back up data first.

We do not carry illegal or dangerous goods, including filled gas cylinders, fuels, firecrackers, acids and flammable chemicals. Perishable food, live plants and pets are not part of a normal goods load. Seal liquids well or use them up before moving day.

Prepare the fridge and washing machine according to the manufacturer's instructions, including emptying and draining where needed. Arrange a qualified technician for gas, electrical or plumbing disconnection and installation; do not treat that work as automatically included in packing.

5. Access, permissions and safe handling

At both addresses, please check society rules on lift booking, moving hours and vehicle entry, arrange any gate pass or permission letter, tell us about narrow lanes or long carries, and make sure keys to the new home will be ready.

If an item will not fit through a stairwell, lift or door, the crew will discuss options with you. Unsafe lifting or roping furniture over balconies should not proceed. Any specialist handling needs a proper safety assessment, suitable equipment and separately agreed arrangements.

6. How quote changes are handled

The agreed price applies to the agreed scope. It may change only when the actual job differs from the record, such as more items, a higher floor, no lift, a longer carry, an extra pickup, or waiting caused by access or keys. We explain the reason and amount first, and you can approve it or reduce the work. We will not add charges after delivery for work already inside the agreed scope. Tolls and taxes are shown as included or extra in your booking record.

7. Payment, advance, cancellation, rescheduling and refunds

This page does not set a universal advance percentage, cancellation fee or refund deadline. Ask for the conditions applicable to your booking in writing before you pay, including any deduction and refund process.

• Pay only to the payee and by the method named in your booking record, and keep the receipt or transaction reference.
• If anyone asks you to pay into a different account, confirm first by calling 7015440700. Never share card PINs or OTPs with anyone.
• To cancel or reschedule, tell us in writing as early as possible. Any deduction and refund follow what was agreed for that booking.
• If we cannot carry out a confirmed booking, we will tell you promptly and settle it as per the booking terms and the law.

8. Transport, delivery window and receiving

In a shared load, your goods travel with other consignments within an estimated delivery window. Confirm the proposed carrier arrangement and whether any transfer or rehandling is planned. A dedicated vehicle carries only your goods and is priced separately. Either way, dates are estimates; weather, road closures or strikes can cause delays, and we will keep you updated.

If you cannot be present, tell us who will receive the goods. The receiver should count cartons, check visible condition and note problems on the delivery receipt before signing, not sign "received in good condition" without looking.

9. Storage and redelivery

Storage is arranged only by a separate written agreement covering location, period, charges, viewing access, rehandling, whether cover continues, and how redelivery is booked. Unpaid storage charges are handled under that agreement and the law; this page creates no separate right to sell or dispose of your goods.

10. Car and bike transport

• At pickup, record existing scratches, dents and the odometer reading with photos, and ask both sides to retain the condition record.
• Remove valuables and loose accessories. Fuel level and other preparation follow the carrier's instructions for your booking.
• Share only the document copies needed, such as RC and ID; keep originals, and use a masked Aadhaar where accepted.
• NOC or re-registration needs depend on your situation, so check with the relevant RTO.
• At delivery, compare the vehicle with the pickup record before signing.

11. Transit cover, insurance and our responsibility

We are not IBA approved. If an employer or bank requires an approved mover, check that requirement before booking. Transit cover, if you choose it, is an insurer's policy; its premium, declared value, exclusions and claim time limits are set by that policy, so read the policy or certificate before the move.

Insurance is separate from our service responsibility for careful handling and doing the agreed work, which is governed by the booking and the law. Not taking cover does not, by itself, remove your legal rights. A realistic declared value helps any claim be assessed fairly.

12. Reporting damage, loss or shortage

Visible problems at delivery: write them on the delivery receipt, take clear photos or a short video, and keep the packing material until the issue is checked.

Problems found later: some damage shows only when a carton is opened or an appliance switched on. Contact us as soon as you notice it, with booking details, the item, carton number if known, and photos. We set no arbitrary cutoff here, but an insurer may have its own time limits, and early reports are easier to verify.

We then compare the inventory, pickup and delivery records and photos, inspect where needed, and discuss repair, settlement or claim support as the booking, policy and law allow.

13. Resolving problems

If something is not right, call or WhatsApp 7015440700 or write to info@packersandmoversfrombangalore.in with your booking details. We will try to resolve it based on the records. If you are not satisfied, you remain free to use remedies under applicable law, including the consumer commission where you qualify as a consumer. These terms do not require any waiver, arbitration or a particular court.

14. Using this website

Information on this website, including charges guides, is general and may not match your move. Please do not submit others' details without permission, misuse forms, disrupt the site, or copy our content in bulk. Other websites we link to have their own terms. How we handle your details is explained in our Privacy Policy, and more about us is on the About Us page.

15. Changes to these terms

When we update this page, we change the date at the top. Updates apply to enquiries and bookings made after that date; a confirmed booking stays on its agreed terms unless both sides agree in writing to a change.

Contact

For a new move enquiry, please use the Contact Us page.

Common questions